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what we do

Service Now Consulting

Shared Service Now Resource Pool

Our dedicated ServiceNow lab trains new consultants being inducted to the team to explore new modules (as they are released), develop value-added technologies to the platform, reach out to and effectively handle client POCs. Our ServiceNow Technical Center of Excellence (CoE), meanwhile, leverages the expertise of our skilled professionals to come up with out-of-the-box, custom application integrations. As the number of our consultants working on additional certifications grows, our developers too continue to build solutions on the Service Now platform. Our extensive migration experience from other service management tools to ServiceNow is, therefore, helping us deliver consistently on a lean, rapid engagement – in terms of reducing application maintenance costs, as well as increasing clients’ staff and systems efficiency.

Profecia Links as your Service Now Implementation Partner

Profecia Links has expertised with ServiceNow to help you implement a strategic approach and maximize efficiency and outcomes in the areas of Enterprise Service Management, Security Operations, IT Operation Management, IT Asset Management, Project Portfolio Management, and/or Human Resources. Whether you’re on a legacy platform or your service management challenges are spiraling out of control, our ServiceNow Consulting Services can help you to deploy a ServiceNow Foundation to elevate and streamline your service management operations.

Extending Service Now Functionality by creating Custom Applications

For most businesses, the IT oriented out of box applications aren’t enough. From HR Reviews and Finance records to Project and Task Management, the application(s) your business needs, we can build and Expand the request fulfillment and automated workflow module from ServiceNow Express beyond the enterprise- from HR Case Management and standardized Facility Requests, to Marketing and Legal, we deliver performance across your business. This includes a knowledge base, service catalog, and email differentiation for each department. We offer a turnkey core implementation, as well as advanced implementation offerings.